In his pioneering writings, Schumpeter identified five different types (cases) of innovation, which in modern terms are product, process, market, input and organisational innovations. This paper discusses the applicability of these innovation types in services a sector which was not yet topical...

This conceptual paper aims to increase our understanding of service innovation by separating and analyzing some of its basic dimensions: the target of the renewal, the nature of the renewal, and the radicalness of the renewal. Service innovations are discussed both at the product level and at...

This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies - the development of welfare and...