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~subject:"Service innovation"
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Service innovation
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Voss, Christopher A.
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IEEE transactions on engineering management : EM
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International journal of production economics
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Journal of service research : JSR
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ECONIS (ZBW)
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Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
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2
Customer orientation and innovation : a comparative study of manufacturing and service firms
Wang, Qiang
;
Zhao, Xiande
;
Voss, Christopher A.
- In:
International journal of production economics
171
(
2016
),
pp. 221-230
Persistent link: https://www.econbiz.de/10011437355
Saved in:
3
Deployment strategies for service innovation
Wang, Qiang
;
Voss, Christopher A.
;
Zhao, Xiande
- In:
IEEE transactions on engineering management : EM
66
(
2019
)
4
,
pp. 514-528
Persistent link: https://www.econbiz.de/10012129810
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