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Education for IT service management standards

Cater-Steel, Aileen; Toleman, Mark - In: Selected readings on information technology management …, (pp. 293-306). 2009

Persistent link: https://www.econbiz.de/10003759410

Development and evaluation of a software-mediated process assessment method for IT service management

Shrestha, Anup; Cater-Steel, Aileen; Toleman, Mark; … - In: Information & management : the internat. journal of … 57 (2020) 4, pp. 1-17

Persistent link: https://www.econbiz.de/10012300866

Themed articles: ICT governance, strategic alignment and service management

Cater-Steel, Aileen (contributor) - 2009

Persistent link: https://www.econbiz.de/10009520438

IT service personnel : changing the culture from technology to service

Cater-Steel, Aileen - In: Information systems and new applications in the service …, (pp. 183-192). 2011

Persistent link: https://www.econbiz.de/10009124084

IT service departments struggle to adopt a service-oriented philosophy

Cater-Steel, Aileen - In: International journal of information systems in the … 1 (2009) 2, pp. 69-77

Persistent link: https://www.econbiz.de/10003864333

Smart Tools for it Service Management : A Review of Two Decision Support System Projects

Valverde, Raul; Shrestha, Anup; Cater-Steel, Alieen; … - 2015

This paper reports on two recent research projects that addressed practical management problems in the discipline of IT service management (ITSM). We highlight the growing importance of software-mediated tools to improve ITSM processes and review two recent projects that designed decision...

Persistent link: https://www.econbiz.de/10014138856

Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies : an exploratory study

Pollard, Carol; Cater-Steel, Aileen - In: Information systems management 26 (2009) 2, pp. 164-175

Persistent link: https://www.econbiz.de/10003906169

Managing knowledge and learning for process improvement : a software-mediated process assessment approach for IT service management

Shrestha, Anup; Kong, Eric; Cater-Steel, Aileen - In: The Palgrave handbook of knowledge management, (pp. 621-641). 2018

Persistent link: https://www.econbiz.de/10011888231

Information technology governance and service management : frameworks and adaptations

Cater-Steel, Aileen (contributor) - 2009

"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher.

Persistent link: https://www.econbiz.de/10011726281