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The moderating effect of perceived spatial crowding on the relationship between perceived service encounter pace and customer satisfaction
Song, Myungkeun; Noone, Breffni M. - In: International journal of hospitality management 65 (2017), pp. 47-46
Persistent link: https://www.econbiz.de/10011738827
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Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 2, pp. 247-268
Persistent link: https://www.econbiz.de/10003978775