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~subject:"Service management"
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Subject
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Service management
Consumer behaviour
69
Konsumentenverhalten
67
Relationship marketing
63
Beziehungsmarketing
62
Customer satisfaction
57
Service quality
49
Dienstleistungsqualität
48
Kundenzufriedenheit
46
Theorie
31
Theory
31
Dienstleistungssektor
30
Service industry
29
Innovation
28
China
22
Customer integration
22
Dienstleistung
22
Kundenintegration
22
Services
22
Market research
21
Marktforschung
21
Conjoint analysis
20
Conjoint-Analyse
20
Customer service
17
Experiment
17
Kundenservice
17
Emotion
16
Value creation
16
Betriebliche Wertschöpfung
15
Customer experience
15
Service innovation
15
Dienstleistungsmanagement
13
Dienstleistungsmarketing
13
Health care
13
Services marketing
13
Dienstleistungsinnovation
12
Gesundheitsversorgung
12
Sweden
12
Customer value
11
Kundenwert
11
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Undetermined
6
Type of publication
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Article
10
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
9
Aufsatz in Zeitschrift
9
Aufsatz im Buch
1
Book section
1
Collection of articles of several authors
1
Lehrbuch
1
Sammelwerk
1
Textbook
1
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Language
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English
12
German
1
Author
All
Gustafsson, Anders
9
Bolton, Ruth N.
4
Witell, Lars
4
Edvardsson, Bo
3
McColl-Kennedy, Janet R.
3
Brodie, Roderick J.
2
Hollebeek, Linda D.
2
Tarasi, Crina O.
2
Andreassen, Tor Wallin
1
Bennett, Rebekah
1
Bone, Sterling
1
Calder, Bobby J.
1
Colurcio, Maria
1
Davidsson, Nina
1
Doorn, Jenny van
1
Evardsson, Bo
1
Field, Joy M.
1
Fisk, Raymond P.
1
Fombelle, Paul W.
1
Fotheringham, Darima
1
Gregoire, Yany
1
Huang, Ming-Hui
1
Ilić, Ana
1
Johnson, Michael D.
1
Jurić, Biljana
1
Kristensson, Per
1
Lemon, Katherine N.
1
Lervik-Olsen, Line
1
Libai, Barak
1
Malthouse, Edward C.
1
Ostrom, Amy L.
1
Parasuraman, A.
1
Patrício, Lia
1
Russell-Bennett, Rebekah
1
Sousa, Rui
1
Subramony, Mahesh
1
Voorhees, Clay M.
1
Walkowiak, Travis
1
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Institution
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University of Michigan / Business School
1
Published in...
All
Journal of service research : JSR
3
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
International journal of services technology and management
1
Journal of business research : JBR
1
Journal of retailing
1
Journal of service management
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Managing Service Quality
1
Managing service quality an international journal
1
University of Michigan Business School management series
1
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ECONIS (ZBW)
13
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1
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10
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13
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1
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Services marketing : a managerial approach
Russell-Bennett, Rebekah
-
2003
Persistent link: https://www.econbiz.de/10013490002
Saved in:
3
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
4
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
5
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
6
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10001719031
Saved in:
7
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
8
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
9
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
10
Upframing service design and innovation for research impact
Patrício, Lia
;
Gustafsson, Anders
;
Fisk, Raymond P.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
Saved in:
1
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