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Factories or theatres? : the future of service

Baglieri, Enzo - In: Managing consumer services : factory or theater?, (pp. 1-24). 2014

Persistent link: https://www.econbiz.de/10010478160

Managing consumer services : factory or theater?

Baglieri, Enzo (ed.) - 2014

Persistent link: https://www.econbiz.de/10010476951

Factory or theatre? : towards the convergence

Baglieri, Enzo; Karmarkar, Uday - In: Managing consumer services : factory or theater?, (pp. 233-271). 2014

Persistent link: https://www.econbiz.de/10010478135

Managing Consumer Services : Factory or Theater?

Baglieri, Enzo - 2014

The future of consumer service. Introduction -- 1. Factories or theaters? The future of service -- 2. The industrialization of services -- 3. High tech vs. high touch: the role of human intermediation in information intensive services.- 4. Connecting factory to theater: lessons from a case study...

Persistent link: https://www.econbiz.de/10014020411