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Linking organizational service orientation to retailer profitability : insights from the service-profit chain

Briggs, Elten; Deretti, Sandro; Kato, Heitor T. - In: Journal of business research : JBR 107 (2020), pp. 271-278

Persistent link: https://www.econbiz.de/10012156757

SERV*OR in China: testing the effect of service orientation on service skills performance

T.K. Luk, Sherriff; Lu, Ken; Liu, Ben - In: Journal of Services Marketing 27 (2013) 1, pp. 25-39

Purpose – The present study is specifically designed to accomplish two objectives: to validate the SERV*OR scale in an emerging oriental market; and to test empirically the effect of service orientation on front-line employees ' service performance in various service skill areas....

Persistent link: https://www.econbiz.de/10014905414

ICT as a catalyst for service business orientation

Kowalkowski, Christian; Kindström, Daniel; Gebauer, Heiko - In: The journal of business & industrial marketing 28 (2013) 6, pp. 506-513

Persistent link: https://www.econbiz.de/10009790087

Service orientation in delivery : perspectives from employees, customers, and managers

Frimpong, Kwabena - In: Services marketing quarterly 35 (2014) 1, pp. 54-67

Persistent link: https://www.econbiz.de/10010346092

The Influence of service orientation on B2B e-service capabilities : an empirical investigation

Oliveira, Pedro; Roth, Aleda V. - In: Production and operations management : an international … 21 (2012) 3, pp. 423-443

Persistent link: https://www.econbiz.de/10009560502

The performance impact of industrial services and service orientation on manufacturing companies

Kohtamaki, Marko; Hakala, Henri; Partanen, Jukka; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 463-485

Persistent link: https://www.econbiz.de/10011400721

Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in India

Popli, Sepna; Rizvi, Irfan A. - In: The journal of services marketing 29 (2015) 1, pp. 59-70

Persistent link: https://www.econbiz.de/10010531128

Corporate culture and firm performance : a service-oriented perspective

Vigolo, Vania; Bonfanti, Angelo; Magliocca, Pierpaolo; … - In: International journal of managerial and financial accounting 8 (2016) 2, pp. 109-123

Persistent link: https://www.econbiz.de/10011643411

Amorphous transdisciplinary service systems

Sabolewski, Michael - In: International journal of agile systems and management : … 10 (2017) 2, pp. 93-115

Persistent link: https://www.econbiz.de/10011847157

It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work

Fellesson, Markus; Salomonson, Nicklas - In: Journal of retailing and consumer services 54 (2020), pp. 1-8

Persistent link: https://www.econbiz.de/10012238353