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Service management
Qualitätsmanagement
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Produktionswirtschaft
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Service co-production
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Sampson, Scott E.
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Chase, Richard B.
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Money, R. Bruce
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California management review
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Journal of service management
1
Journal of service research : JSR
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ECONIS (ZBW)
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Visualizing service operations
Sampson, Scott E.
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 182-198
Persistent link: https://www.econbiz.de/10009548672
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2
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott E.
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
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3
Modes of customer co-production for international service offerings
Sampson, Scott E.
;
Money, R. Bruce
- In:
Journal of service management
26
(
2015
)
4
,
pp. 625-647
Persistent link: https://www.econbiz.de/10011416772
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