Narrow search
Showing 1 - 6 of 6
Cover Image
Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
Chase, Richard B. - 2010
Persistent link: https://www.econbiz.de/10003968677
Cover Image
Wie erlebt der Kunde Ihren Service?
Chase, Richard B.; Dasu, Sriram - In: Harvard-Business-Manager : das Wissen der Besten 23 (2001) 6, pp. 88-94
Persistent link: https://www.econbiz.de/10001632152
Cover Image
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott E.; Chase, Richard B. - In: California management review 65 (2022) 1, pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Cover Image
Experience psychology : a proposed new subfield of service management
Chase, Richard B.; Dasu, Sriram - In: Journal of service management 25 (2014) 5, pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Cover Image
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation
Voss, Chris; Roth, Aleda V.; Chase, Richard B. - In: Production and operations management : an international … 17 (2008) 3, pp. 247-266
Persistent link: https://www.econbiz.de/10003737949
Cover Image
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram; Chase, Richard B. - 2013
Persistent link: https://www.econbiz.de/10013469204