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Interaktion bei der Erstellung von Dienstleistungen : die Koordination der Aktivitäten von Anbieter und Nachfrager

Benoit, Sabine - 2004 - 1. Aufl.

Die Bedeutung der Interaktion und das Problem der Koordination im Dienstleistungsprozess Interaktionsökonomische Schema der Verhaltenssteuerung Die dyadische Anbieter-Nachfrager-Interaktion im Dienstleistungsprozess Die Koordinationsinstrumente und deren Einsatzmöglichkeiten bei der...

Persistent link: https://www.econbiz.de/10002341165

Innovation in the sharing economy : a framework and future research agenda

Benoit, Sabine; Wang, Yonggui; Teng, Lefa; Hampson, … - In: Journal of business research : JBR 149 (2022), pp. 207-216

Persistent link: https://www.econbiz.de/10013325588

The service function as a holistic management concept

Kowalkowski, Christian - In: The journal of business & industrial marketing 26 (2011) 7, pp. 484-492

Persistent link: https://www.econbiz.de/10009410789

Outlet patronage in on-the-go consumption : an analysis of patronage preference drivers for convenience outlets versus traditional retail outlets

Heider, Raphael; Moeller, Sabine - In: Journal of retailing and consumer services 19 (2012) 3, pp. 313-324

Persistent link: https://www.econbiz.de/10009541308

The Service Function as a Holistic Management Concept

Kowalkowski, Christian - 2016

Purpose of the paper: This article introduces the service function concept, as well as why and how it can be a useful concept for addressing service management challenges in industrial firms. Design/methodology/approach: Two in-depth case studies of global industrial firms enabled a thorough...

Persistent link: https://www.econbiz.de/10014138437

Managing industrial service offerings in global business markets

Kowalkowski, Christian; Kindström, Daniel; Brehmer, … - In: The journal of business & industrial marketing 26 (2011) 3, pp. 181-192

Persistent link: https://www.econbiz.de/10009010149

ICT as a catalyst for service business orientation

Kowalkowski, Christian; Kindström, Daniel; Gebauer, Heiko - In: The journal of business & industrial marketing 28 (2013) 6, pp. 506-513

Persistent link: https://www.econbiz.de/10009790087

A reconceptualization of manufacturers' service strategies

Raddats, Chris; Kowalkowski, Christian - In: Journal of business-to-business marketing 21 (2014) 1, pp. 19-34

Persistent link: https://www.econbiz.de/10010343529

Managing industrial service offerings : requirements on content and processes

Kowalkowski, Christian; Brehmer, Per-Olof; Kindström, … - In: International journal of services technology and management 11 (2009) 1, pp. 42-63

Persistent link: https://www.econbiz.de/10003848964

Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry

Holmlund, Maria; Kowalkowski, Christian; Biggemann, Sergio - In: Journal of business research : JBR 69 (2016) 7, pp. 2457-2462

Persistent link: https://www.econbiz.de/10011491056