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Service management
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Leistungsbündel
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Driving service productivity : value-creation through innovation
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European management journal
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Operations management research : OMR ; advancing practice through theory
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The development of innovation capability in services : research propositions and management implications
Lillis, Bob
;
Szwejczewski, Marek
;
Goffin, Keith
- In:
Operations management research : OMR ; advancing …
8
(
2015
)
1/2
,
pp. 48-68
Persistent link: https://www.econbiz.de/10011410807
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2
Service productivity in the hotel business
Lillis, Bob
- In:
Driving service productivity : value-creation through …
,
(pp. 167-189)
.
2014
Persistent link: https://www.econbiz.de/10011337807
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3
Managing the fit between the views of competitive strategy and the strategic role of service operations
Lillis, Bob
;
Sweeney, Mike
- In:
European management journal
31
(
2013
)
6
,
pp. 564-590
Persistent link: https://www.econbiz.de/10010234813
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