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Implementation and effectiveness of strategic actions used to reduce customer variability

Yang, Ching-chow - In: The service industries journal 31 (2011) 3/4, pp. 527-544

Persistent link: https://www.econbiz.de/10008937429

Identification of customer delight for quality attributes and its applications

Yang, Ching-chow - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 83-98

Persistent link: https://www.econbiz.de/10008986648

A systems approach to service development in a concurrent engineering environment

Yang, Ching-Chow - In: The service industries journal 27 (2007) 5/6, pp. 635-652

Persistent link: https://www.econbiz.de/10003622830

A typology of customer variability and employee variability in service industries

Yang, Ching-chow; Cheng, Lai-yu; Lin, Chiuhsiang Joe - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 825-839

Persistent link: https://www.econbiz.de/10011388421

Determining service improvement priority in a zoological park

Sukwadi, Ronald; Yang, Ching-Chow - In: Journal of industrial engineering and management : JIEM 7 (2014) 1, pp. 1-20

Purpose: The objective of this research is to determine the service improvement priority based on tourist judgements and experiences on service quality in a zoological park. Design/methodology/approach: A powerful integrated model was developed to acquire accurate critical service attributes and...

Persistent link: https://www.econbiz.de/10011904332

Holistically integrated model and strategic objectives for service business

Yang, Ching-chow; Yang, King Jang; Cheng, Lai-yu - In: The TQM journal : the international review of … 22 (2010) 1, pp. 72-88

Persistent link: https://www.econbiz.de/10003943608

Methods for determining areas for improvement based on the design of customer surveys

Yang, Ching-chow; Yang, King-jang; Yeh, Tsu-ming; Pai, … - In: The service industries journal 29 (2009) 1/2, pp. 143-154

Persistent link: https://www.econbiz.de/10003849578

Exploration strategies and key activities for the system of environmental management

Yang, Ching-chow; Yang, King Jang; Peng, Shu-yun - In: Total quality management & business excellence : an … 22 (2011) 11, pp. 1179-1194

Persistent link: https://www.econbiz.de/10009411443

The analysis of the implementation status of Six Sigma : an empirical study in Taiwan

Yang, King-Jang; Yeh, Tsu-Ming; Pai, Fan-Yun; Yang, … - In: International journal of six sigma and competitive … 4 (2008/09) 1, pp. 60-80

Persistent link: https://www.econbiz.de/10003733336