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Kritisk-händel-baserad metodutveckling : från CIT till CCIT
Roos, Inger (contributor) - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536550
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Service quality grounded in customer experiences, affect and relationships
Edvardsson, Bo; Friman, Margareta; Roos, Inger - In: Service Excellence als Impulsgeber : Strategien - …, (pp. 271-285). 2007
Persistent link: https://www.econbiz.de/10003595978