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Service quality
Consumer behaviour
107,241
Konsumentenverhalten
104,797
Internet
23,239
Theorie
14,781
Theory
14,579
Relationship marketing
13,534
Beziehungsmarketing
13,487
Electronic Commerce
10,066
Online-Handel
9,910
Online retailing
9,895
E-commerce
9,497
Brand management
9,263
Markenführung
9,217
Social Web
8,790
Social web
8,784
Brand image
8,072
Markenimage
8,033
Customer satisfaction
7,637
Kundenzufriedenheit
7,457
Online-Marketing
7,100
Internet marketing
7,098
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7,039
Brand
7,031
Deutschland
6,219
USA
5,735
Germany
5,688
Experiment
5,647
Dienstleistungsqualität
5,551
United States
5,399
Einzelhandel
5,281
Retail trade
5,230
Werbewirkung
5,145
Advertising effects
5,097
Emotion
4,535
Advertising
4,109
Marketingmanagement
4,067
Werbung
4,053
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4,052
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Han, Heesup
44
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34
Law, Rob
20
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18
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18
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16
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16
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15
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14
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13
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13
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12
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12
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12
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11
Balaji, M. S.
11
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11
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11
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11
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11
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11
Qu, Hailin
11
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10
Line, Nathaniel D.
10
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10
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10
Russell-Bennett, Rebekah
10
Van Vaerenbergh, Yves
10
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10
Wu, Luorong
10
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10
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9
Hyun, Sunghyup Sean
9
Lee, Seonjeong
9
Liu, Chih-Hsing
9
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9
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9
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9
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Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Customs Establishment
1
Harvard Institute for International Development
1
Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Ilmenau
1
Verlag Dr. Kovač
1
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International journal of hospitality management
269
Journal of retailing and consumer services
244
The journal of services marketing
142
Journal of business research : JBR
135
International journal of contemporary hospitality management
116
Journal of hospitality marketing & management
102
Journal of travel and tourism marketing
81
The service industries journal
81
Services marketing quarterly
71
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Tourism management : research, policies, practice
56
Journal of service research : JSR
50
Journal of service management
49
Service business
49
Cogent business & management
45
Journal of hospitality and tourism insights
43
Asia Pacific journal of marketing and logistics
40
Journal of service research
40
International journal of quality and service sciences
37
The TQM journal : the international review of organizational improvement
35
Journal of air transport management
33
Psychology & marketing
32
The international journal of bank marketing : IJBM
32
Total quality management & business excellence
32
International journal of services and operations management
30
International journal of services, economics and management
30
International journal of quality & reliability management
29
Journal of Islamic marketing
28
Journal of service theory and practice
28
European journal of marketing : EJM
27
International journal of electronic marketing and retailing : IJEMR
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
Journal of Services Marketing
25
Journal of service theory and practice : JSTP
25
Managing service quality : MSQ ; an international journal
25
Marketing intelligence & planning
25
International journal of bank marketing
24
International journal of business information systems : IJBIS
23
Journal of the Academy of Marketing Science
23
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ECONIS (ZBW)
5,539
Other ZBW resources
56
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1
Web-based information systems success : testing the antecedents of online customer satisfaction
Bellaaj, Moez
- In:
International journal of internet and enterprise …
8
(
2012/13
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10010205078
Saved in:
2
Web aesthetics effects on user decisions : impact of exposure length on
website
quality perceptions and buying intentions
Lorenzo-Romero, Carlota
;
Constantinides, Efthymios
; …
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 76-105
Persistent link: https://www.econbiz.de/10010248483
Saved in:
3
Key drivers of services
website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafé, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
4
Scale development of perceived eTrust in the hotel industry : the perspective of
Internet
users
Wang, Liang
;
Law, Rob
;
Hung, Kam
;
Denizci Guillet, Basak
- In:
International journal of hospitality management
43
(
2014
),
pp. 35-46
Persistent link: https://www.econbiz.de/10010427935
Saved in:
5
Exploring the role of
website
quality and hedonism in the formation of e-satisfaction and e-loyalty : evidence from
internet
users in India
Ahmed, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of research in interactive marketing : …
11
(
2017
)
3
,
pp. 246-267
Persistent link: https://www.econbiz.de/10011779157
Saved in:
6
Impact of customers' assessment of
website
attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
7
Factors influencing web customers' willingnes to engage in online shopping with an
internet
retailer
Pavur, Robert J.
;
Abdullah, A. B. M.
;
Murad, Md. Wahid
- In:
Journal of internet commerce
15
(
2016
)
3
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011636496
Saved in:
8
A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
9
Factors propelling the adoption of
internet
banking : the role of e-customer service,
website
design, brand image and customer satisfaction
Rahi, Samar
;
Ghani, Mazuri Abd
;
Abdul Hafaz Ngah
- In:
International journal of business information systems : …
33
(
2020
)
4
,
pp. 549-569
Persistent link: https://www.econbiz.de/10012199507
Saved in:
10
The influence of the assessment of
internet
websites offering tourist services on the manner of purchase of holiday packages
Szopiński, Tomasz
- In:
Economic research
30
(
2017
)
1,2
,
pp. 1655-1668
Persistent link: https://www.econbiz.de/10012224887
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