Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Implementing new practices : a...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Arbeitsgruppe
48
Team
47
Lernende Organisation
43
Learning organization
42
Hospital
26
Krankenhaus
26
Innovation management
18
Innovationsmanagement
18
Innovation
17
Wissensmanagement
17
Gesundheitsversorgung
16
Health care
16
Learning process
16
Lernprozess
16
Knowledge management
15
USA
14
United States
14
Arbeitspsychologie
11
Führungsstil
11
Leadership style
11
Organizational psychology
11
Theorie
11
Theory
11
Corporate culture
10
Gesundheitswesen
10
Health care system
10
Organizational change
10
Unternehmenskultur
10
Dienstleistungsqualität
9
Organisatorischer Wandel
9
Knowledge transfer
8
Learning
8
Quality management
8
Qualitätsmanagement
8
Wissenstransfer
8
Lernen
7
Organizational behaviour
7
Verhalten in Organisationen
7
Arbeitsleistung
6
more ...
less ...
Online availability
All
Undetermined
4
Free
2
Type of publication
All
Article
7
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Arbeitspapier
2
Graue Literatur
2
Non-commercial literature
2
Working Paper
2
Language
All
English
9
Author
All
Tucker, Anita L.
6
Nembhard, Ingrid M.
3
Chandrasekaran, Aravind
2
Senot, Claire
2
Ward, Peter T.
2
Cleary, Paul D.
1
Grob, Rachel
1
Heineke, Janelle
1
Labao, Israel
1
Lee, Yuna S. H.
1
Matta, Sasmira
1
McLaughlin, Amy
1
Moffatt-Bruce, Susan D.
1
Murrell, Karen L.
1
Podell, Aubrey L.
1
Ren, Z. Justin
1
Savage, Shantal
1
Schlesinger, Mark J.
1
Shabanova, Veronika
1
Shaller, Dale
1
Singer, Sara J.
1
Song, Hummy
1
Vinson, David R.
1
Yuan, Christina T.
1
Zheng, Sarah
1
more ...
less ...
Published in...
All
Health care management review : the journal for health care management research
3
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Working papers / Harvard Business School, Division of Research
2
Production and operations management : an international journal of the Production and Operations Management Society
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The relationship between voice climate and patients' experience of timely care in primary care clinics
Nembhard, Ingrid M.
;
Yuan, Christina T.
;
Shabanova, Veronika
- In:
Health care management review : the journal for health …
40
(
2015
)
2
,
pp. 104-115
Persistent link: https://www.econbiz.de/10010508409
Saved in:
2
Breaking the silence : determinants of voice for quality improvement in hospitals
Nembhard, Ingrid M.
;
Labao, Israel
;
Savage, Shantal
- In:
Health care management review : the journal for health …
40
(
2015
)
3
,
pp. 225-236
Persistent link: https://www.econbiz.de/10011296119
Saved in:
3
Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.
;
Matta, Sasmira
;
Shaller, Dale
; …
- In:
Health care management review : the journal for health …
49
(
2024
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
Saved in:
4
The impact of conformance and experiential quality on healthcare cost and clinical performance
Senot, Claire
;
Chandrasekaran, Aravind
;
Ward, Peter T.
; …
-
2013
Persistent link: https://www.econbiz.de/10010188436
Saved in:
5
Public relative performance feedback in complex service systems : improving productivity through the adoption of best practices
Song, Hummy
;
Tucker, Anita L.
;
Murrell, Karen L.
; …
-
2015
Persistent link: https://www.econbiz.de/10011543595
Saved in:
6
The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Senot, Claire
;
Chandrasekaran, Aravind
;
Ward, Peter T.
; …
- In:
Management science : journal of the Institute for …
62
(
2016
)
3
,
pp. 829-848
Persistent link: https://www.econbiz.de/10011453574
Saved in:
7
The effectiveness of management-by-walking-around : a randomized field study
Tucker, Anita L.
;
Singer, Sara J.
- In:
Production and operations management : an international …
24
(
2015
)
2
,
pp. 253-271
Persistent link: https://www.econbiz.de/10010528689
Saved in:
8
The impact of internal service quality on preventable adverse events in hospitals
Zheng, Sarah
;
Tucker, Anita L.
;
Ren, Z. Justin
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2201-2212
Persistent link: https://www.econbiz.de/10011970057
Saved in:
9
The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Tucker, Anita L.
- In:
Management science : journal of the Institute for …
62
(
2016
)
4
,
pp. 1124-1144
Persistent link: https://www.econbiz.de/10011470674
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
