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Service quality
Consumer behaviour
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Beziehungsmarketing
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Online retailing
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Customer satisfaction
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Information systems management
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International journal of hospitality management
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Journal of hospitality marketing & management
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ECONIS (ZBW)
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A study of online portal users' loyalty from core service, additional value-added service and switching barriers perspectives
Kim, Dan J.
;
Jeong, Eui Jun
;
Hwang, Yujong
- In:
Information systems management
32
(
2015
)
2
,
pp. 136-152
Persistent link: https://www.econbiz.de/10011307907
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2
What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
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3
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
4
Attributes of satisfaction and dissatisfaction with online travel experiences in peer-to-peer platforms
Shin, Seunghun
;
Hwang, Yoo Hee
;
Kim, Taekyung
-
2025
Persistent link: https://www.econbiz.de/10015357338
Saved in:
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