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A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality

Liou, James J. H.; Tsai, Chieh-yuan; Lin, Rong-ho; … - In: Journal of air transport management 17 (2011) 2, pp. 57-61

Persistent link: https://www.econbiz.de/10009719458

A note on "A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality"

Maji, Leon - In: Journal of air transport management 20 (2012), pp. 7-8

Persistent link: https://www.econbiz.de/10009719256

Reply to "Comment on using a modified grey relation method for improving airline service quality"

Liou, James J. H.; Hsu, Chao-che; Yeh, Wen-chien; Lin, … - In: Tourism management : research, policies, practice 33 (2012) 3, pp. 719-720

Persistent link: https://www.econbiz.de/10009489023

Comment on "Using a modified grey relation method for improving airline service quality"

Kudou, Albater; Chen, Yvette; Yeh, Leon - In: Tourism management : research, policies, practice 33 (2012) 3, pp. 717-718

Persistent link: https://www.econbiz.de/10009489027

An outsourcing provider decision model for the airline industry

Hsu, Chao-che; Liou, James J. H. - In: Journal of air transport management 28 (2013), pp. 40-46

Persistent link: https://www.econbiz.de/10009772903

Using a modified grey relation method for improving airline serve quality

Liou, James J. H.; Hsu, Chao-che; Yeh, Wen-chien; Lin, … - In: Tourism management : research, policies, practice 32 (2011) 6, pp. 1381-1388

Persistent link: https://www.econbiz.de/10009270632

A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality

Liou, James J.H.; Tsai, Chieh-Yuan; Lin, Rong-Ho; … - In: Journal of Air Transport Management 17 (2011) 2, pp. 57-61

This study applies a modified VIKOR method to improve service quality among domestic airlines in Taiwan. Our model allows decision-makers to understand the gaps between alternatives and aspired-levels in practice. A large sample is used to establish a complete service quality evaluation...

Persistent link: https://www.econbiz.de/10011162814