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~subject:"Service quality"
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Service quality
Dienstleistungsqualität
3
Marktforschung
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Customer satisfaction
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Customer services quality
2
E-commerce
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Electronic Commerce
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Logistics
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Market research
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Bienstock, Carol C.
3
Collier, Joel E.
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Reed, Ronald O.
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Stafford, Marla Royne
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Turner, Karen F.
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Journal of marketing theory and practice
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The international journal of logistics management
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The journal of applied business research
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ECONIS (ZBW)
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Technology acceptance and satisfaction with logistics services
Bienstock, Carol C.
;
Stafford, Marla Royne
- In:
The international journal of logistics management
21
(
2010
)
2
,
pp. 271-292
Persistent link: https://www.econbiz.de/10008657798
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2
An application of the conceptual model of service quality to independent auditing services
Turner, Karen F.
;
Bienstock, Carol C.
;
Reed, Ronald O.
- In:
The journal of applied business research
26
(
2010
)
4
,
pp. 1-7
Persistent link: https://www.econbiz.de/10003997564
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3
Model misspecification : contrasting formative and reflective indicators for a model of e-service quality
Collier, Joel E.
;
Bienstock, Carol C.
- In:
Journal of marketing theory and practice
17
(
2009
)
3
,
pp. 283-293
Persistent link: https://www.econbiz.de/10003867512
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