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~subject:"Service quality"
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Service quality
Dienstleistungssektor
13,583
Service industry
12,577
Verbraucher
5,577
Digitale Dienste
2,519
Web-based service
2,511
Consumers
2,236
Deutschland
2,034
Consumer behaviour
1,998
Konsumentenverhalten
1,951
Theorie
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Theory
1,726
Dienstleistungsqualität
1,534
Germany
1,520
Innovation
1,492
Industrie
1,410
Dienstleistung
1,325
Manufacturing industries
1,311
Services
1,183
USA
1,037
Dienstleistungshandel
930
Trade in services
921
Relationship marketing
913
Beziehungsmarketing
907
Produktivität
903
Productivity
877
United States
876
Unternehmensdienstleistung
833
Business services
820
Vereinigte Staaten
797
Internet
781
EU-Staaten
778
Innovationsmanagement
766
Welt
766
World
757
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749
Electronic Commerce
736
Indien
721
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720
India
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Wirtz, Jochen
12
Qureshi, M. N.
8
Rahman, Zillur
8
Talib, Faisal
8
Cheng, T. C. E.
7
Dahlgaard-Park, Su Mi
6
Groth, Markus
6
Odekerken-Schröder, Gaby
6
Paluch, Stefanie
6
Rust, Roland T.
6
Thaichon, Paramaporn
6
Witell, Lars
6
Wu, Luorong
6
Bowen, David E.
5
Brady, Michael K.
5
Calabrese, Armando
5
Fisk, Raymond P.
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
Mattila, Anna S.
5
McColl-Kennedy, Janet R.
5
Quach, Sara
5
Söderlund, Magnus
5
Barnes, Donald C.
4
Dahlstrand, Amanda
4
De Keyser, Arne
4
Fan, Alei
4
Hogreve, Jens
4
Izogo, Ernest
4
Jaakkola, Elina
4
Krcmar, Helmut
4
Kunz, Werner H.
4
Le Nestour, Nestor
4
Liu, Dongbo
4
Lobo, Antonio
4
Mahr, Dominik
4
Michaels, Guy
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Riedl, René
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Springer Fachmedien Wiesbaden
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European GNSS Supervisory Authority
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Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
British Council
1
Center for Leading Innovation & Cooperation
1
Deutsches Institut für Normung
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Commission / Directorate-General for the Information Society and Media
1
European Network and Information Security Agency
1
Export Council of Norway
1
Fidschi
1
Frankreich / Commissariat Général du Plan
1
Institute of Electrical and Electronics Engineers
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
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Irland / Central Statistics Office
1
Israel / Miśrad ha-penim
1
Israel / Miśrad ha-ḥuts
1
Israel Union of Local Authorities
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1
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Symposium on Productivity Concepts and Measurement Problems <1991, Uppsala>
1
Technische Universität Ilmenau
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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The journal of services marketing
63
Journal of service management
37
The service industries journal
37
Journal of business research : JBR
33
International journal of hospitality management
32
Journal of retailing and consumer services
32
Journal of service research
26
Service business
19
International journal of contemporary hospitality management
16
International journal of production economics
16
Journal of service research : JSR
16
Services marketing quarterly
15
International journal of quality & reliability management
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of quality and service sciences
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
International journal of services, economics and management
12
Journal of service theory and practice : JSTP
12
International journal of services and operations management
11
International journal of services technology and management
11
Journal of the Academy of Marketing Science
11
International journal of services and operations management : IJSOM
10
European journal of operational research : EJOR
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
9
Benchmarking : an international journal ; BIJ
8
International journal of production research
8
Journal of hospitality marketing & management
8
Journal of service theory and practice
8
Psychology & marketing
8
The TQM journal : the international review of organizational improvement
8
European journal of marketing : EJM
7
International journal of networking and virtual organisations : IJNVO
7
Journal of operations management
7
Cogent business & management
6
European journal of marketing
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of business information systems : IJBIS
6
International journal of business process integration and management : IJBPIM
6
International journal of productivity and quality management : IJPQM
6
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ECONIS (ZBW)
1,530
Other ZBW resources
6
RePEc
1
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1
Who should own the data? : the impact of data ownership shift from the service provider to
consumers
Li, Shilei
;
Liu, Yang
;
Feng, Juan
- In:
Journal of management information systems : JMIS
40
(
2023
)
2
,
pp. 366-400
Persistent link: https://www.econbiz.de/10014302547
Saved in:
2
UrbanClap : India's largest home service provider
Jyani, Nancy
;
Bansal, Harbhajan
- In:
Asian journal of management cases
20
(
2023
)
2
,
pp. 94-105
Persistent link: https://www.econbiz.de/10014366148
Saved in:
3
Resource acquisition from set-top-boxes for service provision
So, Joseph Chi-ho
;
Wong, Po-choi
- In:
International journal of information systems in the …
5
(
2013
)
3
,
pp. 19-34
Persistent link: https://www.econbiz.de/10010253001
Saved in:
4
Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir
;
Connelly, Catherine E.
;
Fisk, Glenda, M.
- In:
Information & management : the internat. journal of …
50
(
2013
)
2/3
,
pp. 98-104
Persistent link: https://www.econbiz.de/10009744089
Saved in:
5
Exploring two explanations of loyalty in application service provision
Goode, Sigi
;
Lin, Chinho
;
Fernández, Walter
;
Jiang, …
- In:
European journal of operational research : EJOR
237
(
2014
)
2
,
pp. 649-657
Persistent link: https://www.econbiz.de/10010379961
Saved in:
6
Analysis of service workflows distribution and service delivery platform parameters
Demydov, Ivan
;
Lavriv, Orest
;
Dobush, Yuriy
;
Buhyl, Bohdan
- In:
International journal of services, economics and management
5
(
2013
)
4
,
pp. 280-290
Persistent link: https://www.econbiz.de/10010428264
Saved in:
7
Towards smart service networks : an interdisciplinary diagnostic framework
Wang, Yan
;
Taher, Yehia
;
Heuvel, Willem-Jan van den
- In:
International journal of information systems in the …
7
(
2015
)
1
,
pp. 38-59
Persistent link: https://www.econbiz.de/10010502742
Saved in:
8
Adding clicks to bricks : a study of the consequences on customer loyalty in a service context
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 36-48
Persistent link: https://www.econbiz.de/10009730288
Saved in:
9
IT service departments struggle to adopt a service-oriented philosophy
Cater-Steel, Aileen
- In:
International journal of information systems in the …
1
(
2009
)
2
,
pp. 69-77
Persistent link: https://www.econbiz.de/10003864333
Saved in:
10
Selected dimensions of service gender : a study of perceptions of Generation Y
Melancon, Joanna Phillips
;
Forbes, Lukas P.
;
Fugate, Douglas
- In:
The journal of services marketing
29
(
2015
)
4
,
pp. 293-301
Persistent link: https://www.econbiz.de/10011406404
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