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~subject:"Service quality"
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Service quality
Lieferkette
9
Supply chain
9
Theorie
9
Theory
9
Dienstleistungsqualität
8
Gesundheitsversorgung
7
Health care
7
Manufacturing industries
7
USA
7
Business process management
6
E-commerce
6
Electronic Commerce
6
Prozessmanagement
6
Strategic management
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Strategisches Management
6
United States
6
Competitive advantage
5
Gesundheitswesen
5
Health care system
5
Industrie
5
Lagermanagement
5
Quality management
5
Qualitätsmanagement
5
Warehouse management
5
Dienstleistungssektor
4
Einzelhandel
4
Hospital
4
Knowledge management
4
Krankenhaus
4
Lieferantenmanagement
4
Retail trade
4
Supplier relationship management
4
Supply chain management
4
Wettbewerbsvorteil
4
Wissensmanagement
4
B-to-B-Marketing
3
Beziehungsmarketing
3
Business-to-business marketing
3
Dienstleistungsmanagement
3
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English
8
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Roth, Aleda V.
6
Froehle, Craig M.
2
Oliveira, Pedro
2
Cassedy, Amy
1
Chase, Richard B.
1
Gray, John V.
1
Jackson, William E.
1
Kaplan, Heather C.
1
Laseter, Timothy M.
1
Margolis, Peter A.
1
Nandakumar, Purushottaman
1
Provost, Lloyd P.
1
Rosenzweig, Eve D.
1
Tomlin, Brian
1
Voss, Chris
1
White, Denise L.
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Production and operations management : an international journal of the Production and Operations Management Society
3
Decision sciences : DS
1
Health care management review : the journal for health care management research
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of operations management
1
Review of financial economics : RFE
1
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ECONIS (ZBW)
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1
An exploratory analysis of the model for understanding success in quality
Kaplan, Heather C.
;
Froehle, Craig M.
;
Cassedy, Amy
; …
- In:
Health care management review : the journal for health …
38
(
2013
)
4
,
pp. 325-338
Persistent link: https://www.econbiz.de/10010202861
Saved in:
2
Interruption and forgetting in knowledge-intensive service environments
Froehle, Craig M.
;
White, Denise L.
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 704-722
Persistent link: https://www.econbiz.de/10010364025
Saved in:
3
Market structure, consumer banking, and optimal level of service quality
Jackson, William E.
;
Nandakumar, Purushottaman
;
Roth, …
- In:
Review of financial economics : RFE
12
(
2003
)
1
,
pp. 49-63
Persistent link: https://www.econbiz.de/10001774166
Saved in:
4
The influence of cost and quality priorities on the propensity to outsource production
Gray, John V.
;
Roth, Aleda V.
;
Tomlin, Brian
- In:
Decision sciences : DS
40
(
2009
)
4
,
pp. 697-726
Persistent link: https://www.econbiz.de/10003925878
Saved in:
5
Through the service operations strategy looking glass : influence of industrial sector, ownership, and service offerings on B2B e-marketplace failures
Rosenzweig, Eve D.
;
Laseter, Timothy M.
;
Roth, Aleda V.
- In:
Journal of operations management
29
(
2011
)
1/2
,
pp. 33-48
Persistent link: https://www.econbiz.de/10008909431
Saved in:
6
Service orientation : the derivation of underlying constructs and measures
Oliveira, Pedro
;
Roth, Aleda V.
- In:
International journal of operations & production …
32
(
2012
)
2
,
pp. 156-190
Persistent link: https://www.econbiz.de/10009515334
Saved in:
7
The Influence of service orientation on B2B e-service capabilities : an empirical investigation
Oliveira, Pedro
;
Roth, Aleda V.
- In:
Production and operations management : an international …
21
(
2012
)
3
,
pp. 423-443
Persistent link: https://www.econbiz.de/10009560502
Saved in:
8
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation
Voss, Chris
;
Roth, Aleda V.
;
Chase, Richard B.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 247-266
Persistent link: https://www.econbiz.de/10003737949
Saved in:
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