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How employee-guest interactions and welcome hospitality create brand attitudes for first-time hotel customers
Meng, Ting; Lai, Ivan K. W. - In: Asia Pacific journal of marketing and logistics 37 (2025) 1, pp. 115-131
Persistent link: https://www.econbiz.de/10015211043
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Importance-performance analysis in tourism : a framework for researchers
Lai, Ivan K. W.; Hitchcock, Michael - In: Tourism management : research, policies, practice 48 (2015), pp. 242-267
Persistent link: https://www.econbiz.de/10010508394
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The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
Gao, Bo Wendy; Lai, Ivan K. W. - In: International journal of hospitality management 44 (2015), pp. 38-47
Persistent link: https://www.econbiz.de/10010501241
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A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau : 3-dimensional importance-performance analysis
Lai, Ivan K. W.; Hitchcock, Michael - In: Tourism management : research, policies, practice 55 (2016), pp. 139-159
Persistent link: https://www.econbiz.de/10011496308
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The cross-impact of network externalities on relationship quality in exhibition sector
Lai, Ivan K. W. - In: International journal of hospitality management 48 (2015), pp. 52-67
Persistent link: https://www.econbiz.de/10011341601
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Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers : a PLS impact-asymmetry analysis
Lai, Ivan K. W.; Hitchcock, Michael - In: Tourism management : research, policies, practice 60 (2017), pp. 107-129
Persistent link: https://www.econbiz.de/10011675961
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How customer knowledge management helps retain fitness club members : a mediating effect of relationship quality
Ng, Kenneth Shiu Pong; Feng, Yan; Lai, Ivan K. W.; … - In: International journal of sports marketing & sponsorship 25 (2024) 2, pp. 360-381
Persistent link: https://www.econbiz.de/10014505217