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~subject:"Service quality"
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Service quality
Innovation
28
Dienstleistungsqualität
24
Dienstleistungssektor
23
Service industry
23
Quality management
20
Service innovation
20
Services
19
Beziehungsmarketing
18
Customer satisfaction
18
Relationship marketing
18
Customer integration
17
Dienstleistung
17
Kundenintegration
17
Dienstleistungsinnovation
16
Qualitätsmanagement
16
Sweden
16
Kundenzufriedenheit
14
Schweden
14
Innovation management
12
Innovationsmanagement
12
Consumer behaviour
11
Betriebliche Wertschöpfung
10
Konsumentenverhalten
10
New product development
10
Value creation
10
Bundling strategy
9
Leistungsbündel
9
New service development
9
Produktentwicklung
9
Product quality
8
Produktqualität
8
Dienstleistungsmanagement
7
Health care
7
Manufacturing industries
7
Service management
7
Customer service
6
Kundenservice
6
Business model
5
Einzelhandel
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English
24
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Witell, Lars
20
Gustafsson, Anders
7
Cronemyr, Peter
4
Elg, Mattias
4
Kristensson, Per
4
McColl-Kennedy, Janet R.
3
Poksinska, Bozena
3
Snyder, Hannah
3
Bolton, Ruth N.
2
Engström, Jon
2
Rönnbäck, Åsa
2
Tarasi, Crina O.
2
Zaki, Mohamed
2
Aksoy, Lerzan
1
Anderson, Laurel
1
Brady, Michael K.
1
Bäckström, Ingela
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Forkmann, Sebastian
1
Gebauer, Heiko
1
Gregorio, Ruben
1
Gremyr, Ida
1
Helkkula, Anu
1
Hellström, Andreas
1
Henneberg, Stephan
1
Hogan, Suellen J.
1
Johansson, Elisabeth
1
Kindström, Daniel
1
Langstrand, Jostein
1
Löfgren, Martin
1
Martin, Jason
1
Olsen, Line Lervik
1
Perks, Helen
1
Pilawa, Joanna
1
Poksinska, Bozena Bonnie
1
Sirianni, Nancy J.
1
Sousa, Rui
1
Valtakoski, Aku
1
Voss, Christopher A.
1
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Edward Elgar Publishing
1
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Journal of service management
5
International journal of quality and service sciences
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Handbook of service experience
2
Journal of business research : JBR
2
The TQM journal : the international review of organizational improvement
2
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
Total quality management & business excellence
1
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ECONIS (ZBW)
24
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1
From expectations and needs of service customers to control chart specification limits
Gregorio, Ruben
;
Cronemyr, Peter
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10008938676
Saved in:
2
Practise what you preach : quality of education in education on quality
Langstrand, Jostein
;
Cronemyr, Peter
;
Poksinska, Bozena
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1202-1212
Persistent link: https://www.econbiz.de/10011528217
Saved in:
3
Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture
Cronemyr, Peter
;
Bäckström, Ingela
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 498-518
Persistent link: https://www.econbiz.de/10011772221
Saved in:
4
Measuring quality in elderly care : possibilities and limitations of the vignette method
Poksinska, Bozena Bonnie
;
Cronemyr, Peter
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1194-1207
Persistent link: https://www.econbiz.de/10011778145
Saved in:
5
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
6
Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias
;
Witell, Lars
;
Poksinska, Bozena
; …
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
Saved in:
7
Competitive advantage through service differentiation by manufacturing companies
Gebauer, Heiko
;
Gustafsson, Anders
;
Witell, Lars
- In:
Journal of business research : JBR
64
(
2011
)
12
,
pp. 1270-1280
Persistent link: https://www.econbiz.de/10009382589
Saved in:
8
Theory of attractive quality and the Kano methodology - the past, the present, and the future
Witell, Lars
;
Löfgren, Martin
;
Dahlgaard, Jens Jörn
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1241-1252
Persistent link: https://www.econbiz.de/10010207256
Saved in:
9
Co-creation and learning in health-care service development
Elg, Mattias
;
Engström, Jon
;
Witell, Lars
;
Poksinska, …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 328-343
Persistent link: https://www.econbiz.de/10009619170
Saved in:
10
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
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