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Customer referral behavior : do switchers and stayers differ?
Stein, Alisha; Ramaseshan, B. - In: Journal of service research : JSR 18 (2015) 2, pp. 229-239
Persistent link: https://www.econbiz.de/10011283705
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Does employee performance affect customer loyalty in pharmacy services?
Rabbanee, Fazlul K.; Burford, Oksana; Ramaseshan, B. - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 725-743
Persistent link: https://www.econbiz.de/10011392213
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Combined effects of franchise management strategies and employee service performance on customer loyalty : a multilevel perspective
Ramaseshan, B.; Rabbanee, Fazlul K.; Burford, Oksana - In: Journal of strategic marketing 26 (2018) 6, pp. 479-497
Persistent link: https://www.econbiz.de/10011976042
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Effects of employee engagement on customer responses : examining the mediating role of customer engagement
Rabbanee, Fazlul K.; Ramaseshan, B.; Vyravene, Revadee - In: Australian journal of management 47 (2022) 3, pp. 539-557
Persistent link: https://www.econbiz.de/10013396299