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~subject:"Service quality"
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CONSUMER BEHAVIOR ANALYSIS BY...
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Subject
All
Service quality
Konsumentenverhalten
104,112
Consumer behaviour
104,103
Relationship marketing
13,031
Beziehungsmarketing
13,029
Theorie
12,577
Theory
12,576
Brand management
9,047
Markenführung
9,039
Online retailing
8,886
Online-Handel
8,885
Markenimage
7,966
Brand image
7,958
Customer satisfaction
7,299
Kundenzufriedenheit
7,294
Social Web
7,190
Social web
7,190
Brand
6,967
Markenartikel
6,944
Online-Marketing
5,722
Internet marketing
5,710
Experiment
5,334
Dienstleistungsqualität
5,261
Einzelhandel
5,086
Retail trade
5,047
Werbewirkung
4,952
Advertising effects
4,943
Electronic Commerce
4,868
E-commerce
4,796
Emotion
4,468
USA
4,298
United States
4,232
Private consumption
3,833
Privater Konsum
3,832
Marketingmanagement
3,744
Marketing management
3,734
Werbung
3,734
Advertising
3,719
Deutschland
3,717
Germany
3,676
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Online availability
All
Undetermined
2,938
Free
890
CC license
157
Type of publication
All
Article
4,688
Book / Working Paper
575
Type of publication (narrower categories)
All
Article in journal
4,539
Aufsatz in Zeitschrift
4,539
Aufsatz im Buch
118
Book section
118
Graue Literatur
80
Non-commercial literature
80
Arbeitspapier
61
Working Paper
61
Hochschulschrift
60
Thesis
42
Conference paper
35
Konferenzbeitrag
35
Collection of articles of several authors
12
Sammelwerk
12
Bibliografie enthalten
9
Bibliography included
9
Collection of articles written by one author
4
Konferenzschrift
4
Sammlung
4
Aufsatzsammlung
3
Case study
3
Fallstudie
3
Conference proceedings
2
Mikroform
2
research-article
2
Amtsdruckschrift
1
Government document
1
Handbook
1
Handbuch
1
Nachruf
1
Reprint
1
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Language
All
English
5,193
German
68
Finnish
1
French
1
Swedish
1
Author
All
Han, Heesup
44
Mattila, Anna S.
32
Prentice, Catherine
18
Usman, Osly
18
Law, Rob
16
Sharma, Piyush
16
Wong, IpKin Anthony
16
McColl-Kennedy, Janet R.
15
Bilgihan, Anil
13
Prybutok, Victor R.
13
Sparks, Beverley
13
Gong, Taeshik
12
Kim, Woo Gon
12
Söderlund, Magnus
12
Ahn, Jiseon
11
Balaji, M. S.
11
Gursoy, Dogan
11
Jang, Soocheong (Shawn)
11
Propper, Carol
11
Grégoire, Yany
10
Hanks, Lydia
10
Line, Nathaniel D.
10
Miao, Li
10
Qu, Hailin
10
Roy, Sanjit
10
Russell-Bennett, Rebekah
10
Van Vaerenbergh, Yves
10
Voorhees, Clay M.
10
Wu, Luorong
10
Yi, Youjae
10
Amin, Muslim
9
Hyun, Sunghyup Sean
9
Lee, Seonjeong
9
Liu, Chih-Hsing
9
Lu, Lu
9
Orsingher, Chiara
9
Sreejesh, S.
9
Wu, Hung-Che
9
Ali, Faizan
8
Cai, Ruiying
8
more ...
less ...
Institution
All
National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Customs Establishment
1
IGI Global
1
Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
more ...
less ...
Published in...
All
International journal of hospitality management
266
Journal of retailing and consumer services
243
The journal of services marketing
140
Journal of business research : JBR
135
International journal of contemporary hospitality management
116
Journal of hospitality marketing & management
101
The service industries journal
77
Journal of travel and tourism marketing
74
Services marketing quarterly
71
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
65
Tourism management : research, policies, practice
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Journal of service research : JSR
50
Journal of service management
49
Service business
46
Cogent business & management
45
Journal of hospitality and tourism insights
43
Journal of service research
40
Asia Pacific journal of marketing and logistics
39
International journal of quality and service sciences
36
The TQM journal : the international review of organizational improvement
34
Journal of air transport management
33
The international journal of bank marketing : IJBM
32
Total quality management & business excellence
32
Psychology & marketing
31
International journal of services and operations management
29
International journal of services, economics and management
29
International journal of quality & reliability management
28
Journal of Islamic marketing
28
Journal of service theory and practice
28
European journal of marketing : EJM
27
Journal of service theory and practice : JSTP
25
Managing service quality : MSQ ; an international journal
25
Marketing intelligence & planning
25
International journal of bank marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of the Academy of Marketing Science
23
Journal of retailing
22
Journal of strategic marketing
22
more ...
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Source
All
ECONIS (ZBW)
5,261
Other ZBW resources
2
Showing
1
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10
of
5,263
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date (newest first)
date (oldest first)
1
The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
Saved in:
2
SQ mGov : a comprehensive service-quality paradigm for mobile government
Shareef, Mahmud Akhter
;
Dwivedi, Yogesh K.
;
Stamati, Teta
; …
- In:
Information systems management
31
(
2014
)
2
,
pp. 126-142
Persistent link: https://www.econbiz.de/10010383206
Saved in:
3
Role of consumer knowledge in developing purchase intentions and driving services efficiency across marketing channels in Mexico
Rajagopal
- In:
Journal of transnational management : the official …
19
(
2014
)
1
,
pp. 107-133
Persistent link: https://www.econbiz.de/10010346055
Saved in:
4
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
5
Motivating shoppers to come back : modeling consumer behaviour in retailer loyalty programs
Parahoo, Sanjai K.
- In:
Issues of business and law
4
(
2012
),
pp. 106-118
Persistent link: https://www.econbiz.de/10011288931
Saved in:
6
Does customer satisfaction on product quality illustrates loyalty of agricultural product?
Sadeli, Agriani H.
;
Utami, Hesty N.
;
Rahmanissa, Rayi
- In:
International journal of applied business and economic …
14
(
2016
)
1
,
pp. 223-232
Persistent link: https://www.econbiz.de/10011547456
Saved in:
7
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
8
The social servicescape : a multidimensional operationalization
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
2
,
pp. 167-187
Persistent link: https://www.econbiz.de/10011997254
Saved in:
9
Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Yoon, Donghwan
- In:
Journal of hospitality marketing & management
27
(
2018
)
4
,
pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
Saved in:
10
Oh my gosh, I got to get out of this place! : A qualitative study of vicarious embarrassment in service encounters
Kilian, Thomas
;
Steinmann, Sascha
;
Hammes, Eva Katharina
- In:
Psychology & marketing
35
(
2018
)
1
,
pp. 79-95
Persistent link: https://www.econbiz.de/10011970168
Saved in:
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