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The major aim of the research paper is to measure the impact of employee performance on service quality in commercial banks. Primary data has been collected from the bank employees in Manmunai North and Kattankudy divisional secretariat areas in Batticaloa District. Stratified random sampling...
Persistent link: https://www.econbiz.de/10012989661
The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper investigates how closely customer expectations of...
Persistent link: https://www.econbiz.de/10014191801
In light of the growing importance of internal audit functions (IAF) and the limited archival evidence on internal audit quality, we examine an interactive model of IAF quality (comprised of competence and independence) to better understand the determinants of IAF effectiveness as financial...
Persistent link: https://www.econbiz.de/10013013875
In light of the growing importance of internal audit functions (IAF) and the limited archival evidence on internal audit quality, we examine an interactive model of IAF quality (comprised of competence and independence) to better understand the determinants of IAF effectiveness as a financial...
Persistent link: https://www.econbiz.de/10012988860
Implementation of TQM tools to organizations (either private or public) is, more often than not, accompanied by initial success. However, as studies from different worldwide settings indicate, initial success does not last in the long-term. Companies or organizations fail to sustain success....
Persistent link: https://www.econbiz.de/10014166758
There has been a great change in India's Higher education over a period of time. With privatization and upcoming of foreign universities, education industry has emerged. The paper intends to take a look at the education quality assessed by a primary survey of students from Delhi University. The...
Persistent link: https://www.econbiz.de/10012922501
Global access to preschool has increased dramatically yet preschool quality is often poor. We use a randomized controlled trial to evaluate two approaches to improving the quality of Colombian preschools. We find that the first, which was rolled out nationwide and provides additional resources...
Persistent link: https://www.econbiz.de/10012105771
Although the relationship between students’ perceptions of quality of teaching and student satisfaction may seem self-evident, the interaction between these concepts and related methods of assessment is rarely examined. The findings reveal that the perceived teaching quality categorization...
Persistent link: https://www.econbiz.de/10014042105
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