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~subject:"Service quality"
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Service quality
Franchising
52
Consumer behaviour
43
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42
Business network
30
Unternehmensnetzwerk
30
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27
Einzelhandel
25
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Dienstleistungsqualität
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Lieferkette
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Customer satisfaction
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Borges, Adilson
6
Chebat, Jean-Charles
3
Babin, Barry J.
2
Cliquet, Gérard
2
Boles, James S.
1
Davidow, Moshe
1
Elzeiny, Hanane
1
Goudarzi, Kiane
1
Griffin, Mitch
1
Herter, Márcia Maurer
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Laroche, Michel
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Le Bot, Corentin
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Perrigot, Rozenn
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Journal of retailing and consumer services
3
Journal of business research : JBR
2
International journal of hospitality management
1
Network governance : alliances, cooperatives and franchise chains
1
Networks in International Business : Managing Cooperatives, Franchises and Alliances
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ECONIS (ZBW)
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1
How service seasons the experience : measuring hospitality servicescapes
Spielmann, Nathalie
;
Laroche, Michel
;
Borges, Adilson
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 360-368
Persistent link: https://www.econbiz.de/10009503312
Saved in:
2
Negative emotions, value and relationships : differences between women and men
Babin, Barry J.
;
Griffin, Mitch
;
Borges, Adilson
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 471-478
Persistent link: https://www.econbiz.de/10009768989
Saved in:
3
More on the role of switching costs in service markets : a research note
Chebat, Jean-Charles
;
Davidow, Moshe
;
Borges, Adilson
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 823-829
Persistent link: https://www.econbiz.de/10009229004
Saved in:
4
"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Saved in:
5
Should retailers pay to bring customers back? : the impact of quick response and coupons on purchase outcomes
Goudarzi, Kiane
;
Borges, Adilson
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 665-669
Persistent link: https://www.econbiz.de/10009734833
Saved in:
6
Managing service recovery experience : effects of the forgiveness for older consumers
Babin, Barry J.
;
Zhuang, Weiling
;
Borges, Adilson
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012430649
Saved in:
7
Can service quality be standardized in a franchise network? : the case of McDonald's in Egypt
Elzeiny, Hanane
;
Cliquet, Gérard
- In:
Network governance : alliances, cooperatives and …
,
(pp. 255-268)
.
2013
Persistent link: https://www.econbiz.de/10009736138
Saved in:
8
Franchise vs. independent retail and service stores : customer perceptions
Le Bot, Corentin
;
Perrigot, Rozenn
;
Cliquet, Gérard
- In:
Networks in International Business : Managing …
,
(pp. 171-200)
.
2023
Persistent link: https://www.econbiz.de/10013539428
Saved in:
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