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Service quality
Quality management
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33
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29
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Antony, Jiju
10
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4
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4
Sony, Michael
4
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2
Materla, Tejaswi
2
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The TQM journal : the international review of organizational improvement
4
Total quality management & business excellence
3
International journal of quality & reliability management
2
IEEE transactions on engineering management : EM
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The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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2
Systematic literature review of quality maturity matrix
Kush, Patrick
;
Cudney, Elizabeth A.
;
Materla, Tejaswi
; …
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 289-297
Persistent link: https://www.econbiz.de/10012423585
Saved in:
3
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
4
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
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5
Critical success factors of lean in the public services sector : the case of the Greek citizen's service centers
Keramida, Efthalia
;
Psomas, Evangelos L.
;
Antony, Jiju
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2304-2321
Persistent link: https://www.econbiz.de/10014457688
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6
Critical failure factors for Quality 4.0 : an exploratory qualitative study
Antony, Jiju
;
Kaul, Arshia
;
Bhat, Shreeranga
;
Sony, Michael
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1044-1062
Persistent link: https://www.econbiz.de/10014519802
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7
Performance and service quality enhancement in a healthcare setting through lean six sigma strategy
Noronha, Ajay
;
Bhat, Shreeranga
;
Gijo, E. V.
;
Antony, Jiju
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 365-390
Persistent link: https://www.econbiz.de/10013535686
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8
Quality 4.0 conceptualisation and theoretical understanding : a global exploratory qualitative study
Antony, Jiju
;
McDermott, Olivia
;
Sony, Michael
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1169-1188
Persistent link: https://www.econbiz.de/10013537684
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9
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
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10
Revisiting Ishikawa's original seven basic tools of quality control : a global study and some new insights
Antony, Jiju
;
McDermott, Olivia
;
Sony, Michael
- In:
IEEE transactions on engineering management : EM
70
(
2023
)
11
,
pp. 4005-4020
Persistent link: https://www.econbiz.de/10014424498
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