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~subject:"Service quality"
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Service quality
United States
25
USA
24
Human Resource Management
17
Personalmanagement
17
Call centre
10
Callcenter
10
Gewerkschaftsmitgliedschaft
10
Union membership
10
Arbeitsgruppe
8
Arbeitsorganisation
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Team
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Arbeitsbeziehungen
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Strategisches Management
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Telecommunications
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Telekommunikation
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Firm performance
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Unternehmenserfolg
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Arbeit
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Arbeitsbedingungen
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Compensation system
4
Customer service
4
Dienstleistungsqualität
4
Dismissal
4
Kundenservice
4
Kündigung
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Telecommunications industry
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Telekommunikationssektor
4
Vergütungssystem
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Working conditions
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Business start-up
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Conciliation
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Deregulation
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Dienstleistungsmanagement
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English
4
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Batt, Rosemary
2
Batt, Rosemary L.
2
Lakhani, Tashlin
1
Lee, Jae Eun
1
Moynihan, Lisa M.
1
Ouyang, Can
1
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Working paper series / Center for Advanced Human Resource Studies
2
Creating good jobs : an industry-based strategy
1
ILR review : the journal of work and policy
1
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ECONIS (ZBW)
4
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Strategic segmentation in frontline services : matching customers, employees, and human resource systems
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601681
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2
Work organization, technology, and performance in customer service and sales
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
52
(
1999
)
4
,
pp. 539-564
Persistent link: https://www.econbiz.de/10001622246
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3
Human resource management, service quality, and economic performance in call centers
Batt, Rosemary
(
contributor
);
Moynihan, Lisa M.
(
contributor
)
-
2004
Persistent link: https://www.econbiz.de/10002616895
Saved in:
4
The quality of jobs in restaurants
Batt, Rosemary L.
;
Lakhani, Tashlin
;
Lee, Jae Eun
; …
- In:
Creating good jobs : an industry-based strategy
,
(pp. 187-235)
.
2019
Persistent link: https://www.econbiz.de/10012228488
Saved in:
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