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Pay for performance at a crossroads : lessons from taking a global perspective

Kristensen, Søren Rud; Anselmi, Laura; Brown, Garrett W.; … - In: International journal of public sector management 36 (2023) 6/7, pp. 592-605

Persistent link: https://www.econbiz.de/10014475566

Predicting Consumer Satisfaction Towards WhatsApp Based on Quality Factors

Yadav, Pooja; Singh, Neha - 2021

The purpose of this study is to identify the quality factors of mobile applications and predict their influence on the consumer satisfaction of WhatsApp users. This research extends the ISO 9126 model used for evaluating the software quality. The new research model and an instrument are used to...

Persistent link: https://www.econbiz.de/10013237514

Service failures and recovery actions in the hotel industry : a text-mining approach

Lee, Myong Jae; Singh, Neha; Chan, Eric S. W. - In: Journal of vacation marketing : an international journal 17 (2011) 3, pp. 197-207

Persistent link: https://www.econbiz.de/10009261687

An investigation of American medical tourists’ posttravel experience

Drinkert, Allison; Singh, Neha - In: Journal of hospitality marketing & management 26 (2017) 3, pp. 335-346

Persistent link: https://www.econbiz.de/10011707092

How service encounter tempo shapes emotions and satisfaction among Taiwanese Gen Y diners in luxury restaurants

Liu, Kuo-Ning; Hu, Clark; Hsu, Meng-Jun - In: Young consumers : insight and ideas for responsible … 26 (2025) 3, pp. 403-419

Persistent link: https://www.econbiz.de/10015421413