Narrow search
Showing 1 - 3 of 3
Cover Image
E-service quality and relationship quality on dealer satisfaction : channel power as a moderator
Chang, Hsin Hsin; Lee, Chin-ho; Lai, Chi-yuan - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 855-873
Persistent link: https://www.econbiz.de/10009625446
Cover Image
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin; Jeng, Don Jyh-Fu; Mohamad Rizal Abdul … - In: Service business 7 (2013) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Cover Image
The impact of e-service quality, customer satisfaction and loyalty on e-marketing: moderating effect of perceived value
Chang, Hsin Hsin; Wang, Yao-hua; Yang, Wen-ying - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 423-443
Persistent link: https://www.econbiz.de/10003862531