Narrow search
Showing 1 - 4 of 4
Cover Image
An internal customer service quality data envelopment analysis model for bank branches
Soteriou, Andreas C.; Stavrinides, Yiannos - In: International Journal of Operations & Production Management 17 (1997) 8, pp. 780-789
Over the last few years data envelopment analysis (DEA) has been gaining increasing popularity as a performance assessment methodology. DEA has been successfully applied to bank branch performance evaluation. However, most DEA models which have been developed for bank branch performance...
Persistent link: https://www.econbiz.de/10014790757
Cover Image
Searching for the value of quality in financial services
Soteriou, Andreas C. (contributor);  … - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001528403
Cover Image
Quality, environmental practices and customer satisfaction in services
Kassinis, George I.; Soteriou, Andreas C. - In: Sustainable innovation and entrepreneurship, (pp. 227-247). 2008
Persistent link: https://www.econbiz.de/10003731945
Cover Image
Environmental and quality practices : using a video method to explore their relationship with customer satisfaction in the hotel industry
Kassinis, George I.; Soteriou, Andreas C. - In: Operations management research : OMR ; advancing … 8 (2015) 3/4, pp. 142-156
Persistent link: https://www.econbiz.de/10011410820