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Improved or decreased? : customer experience with self-service technology versus human service in hotels in China

Liu, Chun; Hung, Kam - In: Journal of hospitality marketing & management 31 (2022) 2, pp. 176-204

Persistent link: https://www.econbiz.de/10012821092

Scale development of perceived eTrust in the hotel industry : the perspective of Internet users

Wang, Liang; Law, Rob; Hung, Kam; Denizci Guillet, Basak - In: International journal of hospitality management 43 (2014), pp. 35-46

Persistent link: https://www.econbiz.de/10010427935

Impact of hotel website quality on online booking intentions : eTrust as a mediator

Wang, Liang; Law, Rob; Denizci Guillet, Basak; Hung, Kam; … - In: International journal of hospitality management 47 (2015), pp. 108-115

Persistent link: https://www.econbiz.de/10011312540

Assessing servicescape of cruise tourism : the perception of Chinese tourists

Lyu, Jiaying; Hu, Liang; Hung, Kam; Mao, Zhenxing - In: International journal of contemporary hospitality management 29 (2017) 10, pp. 2556-2572

Persistent link: https://www.econbiz.de/10011777090

Understanding the normative expectations of customers toward Buddhism-themed hotels : a revisit of service quality

Hung, Kam; Wang, Sha; Tang, Chaohua - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1409-1441

Persistent link: https://www.econbiz.de/10011473834

A comparative study of self-service technology with service employees : a qualitative analysis of hotels in China

Liu, Chun; Hung, Kam - In: Information technology & tourism 22 (2020) 1, pp. 33-52

Persistent link: https://www.econbiz.de/10012226359

Understanding the normative expectations of customers toward Buddhism-themed hotels : A revisit of service quality

Hung, Kam; Wang, Sha; Tang, Chaohua - In: International Journal of Contemporary Hospitality Management 27 (2015) 7, pp. 1409-1441

Purpose – This study aims to understand the normative expectations of travelers on the services and experiences provided by Buddhism-themed hotels as well as how service providers perceive such expectations. The growth of religion-themed hotels in China follows a larger and more generalized...

Persistent link: https://www.econbiz.de/10014765265

Social interactions and intentions to revisit for agritourism service encounters

Choo, Hyungsuk; Petrick, James F. - In: Tourism management : research, policies, practice 40 (2014), pp. 372-381

Persistent link: https://www.econbiz.de/10010226998

The "terminal" effects of service failure on airlines : examining service recovery with justice theory

Migacz, Steven J.; Zou, Suiwen; Petrick, James F. - In: Journal of travel research : a quarterly publication of … 57 (2018) 1, pp. 83-98

Persistent link: https://www.econbiz.de/10011915339

Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry

Lee, Choong-Ki; Jung, Eun-Kyo; Kang, Sung-Eun; Petrick, … - In: Journal of air transport management 100 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013207562