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Long-term oriented marketing relationships and ethical conduct in outsourcing sector

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Mindfulness, reliability, pre-emptive conflict handling, customer orientation and outcomes in Malaysia's healthcare sector

Ndubisi, Nelson Oly - In: Journal of business research : JBR 65 (2012) 4, pp. 537-546

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The effects of respect and rapport on relationship quality perception of customers of small healthcare firms

Siti Haryati Shaikh Ali; Ndubisi, Nelson Oly - In: Asia Pacific journal of marketing and logistics 23 (2011) 2, pp. 135-151

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Customer perception and response to ethical norms in legal services marketing

Ndubisi, Nelson Oly; Nataraajan, Rajan; Lai, Rebecca - In: Journal of business research : JBR 67 (2014) 3, pp. 361-368

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Examining uncertainty avoidance, relationship quality, and customer loyalty in two cultures

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Customer satisfaction, Confucian dynamism, and long-term oriented marketing relationship : a threefold empirical analysis

Ndubisi, Nelson Oly; Nataraajan, Rajan - In: Psychology & marketing 35 (2018) 6, pp. 477-487

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The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles

Alnawas, Ibrahim; Al Khateeb, Amr; Abu Farha, Allam K.; … - In: International journal of contemporary hospitality management 35 (2023) 5, pp. 1691-1712

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The RBAC model and implementation architecture in multi-domain environment

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Will you fly with this airline in the future? : an empirical study of airline avoidance after accidents

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Service quality orientation: an approach to diffusing mindfulness in SMEs

Owusu‐Frimpong, Nana; Nwankwo, Sonny - In: International Journal of Quality & Reliability Management 29 (2012) 6, pp. 681-698

Purpose – The purpose of this paper is to connect mindfulness with service quality constructs and apply the resultant framework, service‐mindful orientation (SMO), to the analysis of strategic perspectives and philosophical orientations of small to medium‐sized enterprises (SMEs) in Ghana...

Persistent link: https://www.econbiz.de/10014800708