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The influence of service environments on customer emotion and service outcomes
Lin, Jiun-sheng Chris; Liang, Haw-yi - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 350-372
Persistent link: https://www.econbiz.de/10009266594
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Assessing the self-service technology encounters : development and validation of SSTQUAL scale
Lin, Jiun-sheng Chris; Hsieh, Pei-ling - In: Journal of retailing 87 (2011) 2, pp. 194-206
Persistent link: https://www.econbiz.de/10009240261
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The role of expected future use in relationship-based service retention
Lin, Jiun-sheng Chris; Wu, Chung-yueh - In: Managing service quality : MSQ ; an international journal 21 (2011) 5, pp. 535-551
Persistent link: https://www.econbiz.de/10009315779
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The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu; Lin, Jiun-Sheng Chris - In: Journal of service management 28 (2017) 1, pp. 107-132
Persistent link: https://www.econbiz.de/10011654999