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Does haste always make waste? : service quantity, service quality, and incentives in speed-intensive service firms
Song, Chanhoo; Jang, Sungha; Johnson, Jennifer Wiggins; … - In: Service business 13 (2019) 2, pp. 289-304
Persistent link: https://www.econbiz.de/10012124322
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High touch through high tech: the impact of salesperson technology usage on sales performance via mediating mechanisms
Ahearne, Michael; Jones, Eli; Rapp, Adam; Mathieu, John - In: Management science : journal of the Institute for … 54 (2008) 4, pp. 671-685
Persistent link: https://www.econbiz.de/10003701548
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Do sales and service compete? : the impact of multiple psychological climates on frontline employee performance
Ogilvie, Jessica; Rapp, Adam; Bachrach, Daniel G.; … - In: The journal of personal selling & sales management : JPSSM 37 (2017) 1, pp. 11-26
Persistent link: https://www.econbiz.de/10011690132
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Translating sales effort into service performance: it's an emotional ride
Ogilvie, Jessica; Rapp, Adam; Agnihotri, Raj; Bachrach, … - In: The journal of personal selling & sales management : JPSSM 37 (2017) 2, pp. 100-112
Persistent link: https://www.econbiz.de/10011734618
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Can service climate detract from employee performance? : the role of experience in optimizing satisfaction and performance outcomes
Gabler, Colin B.; Rapp, Adam; Richey, Robert Glenn <Jr.>; … - In: Decision sciences : DS 49 (2018) 1, pp. 7-24
Persistent link: https://www.econbiz.de/10011875811