Motivated by bed allocation patterns of U.S. nursing homes, we formulate a queueing network model to study nonprofit and for-profit nursing homes' bed allocation decisions and the resulting access to care for the public. Nursing homes have a fixed number of beds that can be allocated among three...

We analyze a service firm that caters to price and delay sensitive customers who are differentiated on both their value for the service and the cost of waiting. There is a continuum of customer types in our setting and we model each customer's cost of waiting to be linear in the delay incurred...

Service times of customers often depend on the delay they experience in queue, as was recently demonstrated empirically in restaurants, call centers and intensive care units. Two forms of dependence mechanisms in service systems with customer abandonment immediately come to mind: First, the...

We present an integrated approach to pricing and scheduling for services that are differentiated in terms of throughput, delay and loss specifications. The key building block to the model are quality value curves that specify a user's value of higher quality levels. From the analysis emerges a...