Xu, Junjie; Jiang, Ling; Li, Yiliang - In: Journal of industrial engineering and management : JIEM 6 (2013) 4, pp. 1223-1237
To investigate customer's service requirement for parcel delivery, combining with theoretical analysis and empirical test, a measuring model of customer service requirement was proposed for terminal delivery. Based on literature reviews, five potential dimensions with 27 items were initially...
