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~subject:"Service quality"
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Service quality
Supply chain
46
Lieferkette
43
Environmental management
36
Umweltmanagement
32
China
31
Firm performance
18
Logistik
18
Nachhaltige Entwicklung
16
Sustainable development
16
Unternehmenserfolg
16
Industrie
15
Logistics
15
Manufacturing industries
15
Lieferantenmanagement
14
Supplier relationship management
14
Logistics provider
13
Logistikunternehmen
13
Corporate Social Responsibility
11
Corporate social responsibility
11
Shipping
10
Sustainability
10
Hong Kong
9
Hongkong
9
Nachhaltigkeit
9
Schifffahrt
9
Customer satisfaction
8
Hafen
8
Port
8
Welt
8
World
8
Cargo shipping
7
Consumer behaviour
7
Dienstleistungsqualität
7
Frachtschifffahrt
7
Innovation
7
Konsumentenverhalten
7
Kundenzufriedenheit
7
Resource-based view
7
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English
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Lai, Kee-hung
5
Cheng, T. C. E.
3
Guo, Xitong
2
Lloyd, Alison E.
2
Luk, Sherriff T. K.
2
Yeung, Andy C. L.
2
Zhang, Xiaofei
2
Ho, Shuk Ying
1
Lee, Peter K. C.
1
Lun, Y. H. Venus
1
Meng, Fanbo
1
Vogel, Douglas R.
1
Wong, Christina
1
Yee, Rachel W. Y.
1
Yin, Chunxiao
1
Yip, Leslie S. C.
1
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of production economics
1
Journal of electronic commerce research : JECR
1
Omega : the international journal of management science
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
An examination of the differences in retail service evaluation between domestic and tourist shoppers in Hong Kong
Lloyd, Alison E.
;
Yip, Leslie S. C.
;
Luk, Sherriff T. K.
- In:
Tourism management : research, policies, practice
32
(
2011
)
3
,
pp. 520-533
Persistent link: https://www.econbiz.de/10008907745
Saved in:
2
Interaction behaviors leading to comfort in the service encounter
Lloyd, Alison E.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
25
(
2011
)
3
,
pp. 176-189
Persistent link: https://www.econbiz.de/10009230975
Saved in:
3
An empirical study of transformational leadership, team performance and service quality in retail banks
Lee, Peter K. C.
;
Cheng, T. C. E.
;
Yeung, Andy C. L.
; …
- In:
Omega : the international journal of management science
39
(
2011
)
6
,
pp. 690-701
Persistent link: https://www.econbiz.de/10009130603
Saved in:
4
The role of IT-enabled collaborative decision making in inter-organizational information integration to improve customer service performance
Wong, Christina
;
Lai, Kee-hung
;
Cheng, T. C. E.
;
Lun, …
- In:
International journal of production economics
159
(
2015
),
pp. 56-65
Persistent link: https://www.econbiz.de/10010479252
Saved in:
5
The service-profit chain : a review and extension
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
; …
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 617-632
Persistent link: https://www.econbiz.de/10003882597
Saved in:
6
From offline healthcare to online health services : the role of offline healthcare satisfaction and habits
Zhang, Xiaofei
;
Guo, Xitong
;
Lai, Kee-hung
;
Yin, Chunxiao
; …
- In:
Journal of electronic commerce research : JECR
18
(
2017
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10011669620
Saved in:
7
Effects of emotional attachment on mobile health-monitoring service usage : an affect transfer perspective
Zhang, Xiaofei
;
Guo, Xitong
;
Ho, Shuk Ying
;
Lai, Kee-hung
; …
- In:
Information & management : the internat. journal of …
58
(
2021
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012494917
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