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The impact of clinic design on teamwork development in primary care
Stroebel, Robert J.; Obeidat, Bushra; Lim, Lisa; … - In: Health care management review : the journal for health … 46 (2021) 3, pp. 257-264
Persistent link: https://www.econbiz.de/10012647755
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Developing a modelling approach to quantify quality of care and nurse workload : field validation study
Qureshi, Sadeem Munawar; Purdy, Nancy; Neumann, W. Patrick - In: Operations research for health care 29 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10013444033
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Die Steuerung von Kundenintegrationsprozessen : Effizienz in Dienstleistungsunternehmen
Fließ, Sabine - 2001 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001601541
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Co-Creation and Service Innovation As Performance Indicators In The Hospitality Industry
Sharma, Vivek; Bhat, Dada Ab Rouf - 2022
This study aims at assessing the impact of co-creation on service innovation and also explores the dimensions of service innovation in the hotel industry as a performance indicator. The study was carried out through self-administered questionnaires to collect the data from 317 managers and...
Persistent link: https://www.econbiz.de/10014078625
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Information Asymmetry and Co-Creation in Health Care Services
Barile, Sergio; Saviano, Marialuisa; Polese, Francesco - 2014
With the aim of addressing a gap in service research on co-creation in health care, this study discusses the problem of information asymmetry in the service provider-user relationship by adopting the Viable Systems Approach. We develop a three-step interpretative framework to support the...
Persistent link: https://www.econbiz.de/10014141155
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Value co-creation on a shared healthcare platform : impact on service innovation, perceived value and patient welfare
Akter, Shahriar; Babu, Mujahid Mohiuddin; Hossain, Md Afnan - In: Journal of business research : JBR 140 (2022), pp. 95-106
Persistent link: https://www.econbiz.de/10013040704
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How retailer ownership of vs. collaboration with sharing economy apps affects anticipated service quality and value co-creation
Mai, Enping; Ketron, Seth - In: Journal of business research : JBR 140 (2022), pp. 684-692
Persistent link: https://www.econbiz.de/10013040707
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Customer participation, value co-creation and customer loyalty : evidence from Umrah travel agencies in Indonesia
Mursid, Ali; Wu, Cedric Hsi-Jui - In: Journal of Islamic marketing 13 (2022) 3, pp. 628-648
Persistent link: https://www.econbiz.de/10012880208
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Case study of sustainable service design in the hospitality industry
Chen, Yi-An; Chen, Chun Liang - In: Chinese management studies 16 (2022) 1, pp. 162-196
Persistent link: https://www.econbiz.de/10012886173