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Examining the overarching factors of clients' loyalty based on the mobile insurance typology

Ampaw, Enock Mintah; Chai, Junwu; Frempong, Joseph - In: South African journal of business management 50 (2019) 1, pp. 1-14

Background: The mobile insurance industry plays a crucial role in the insurance ecosystem of developing countries, yet the overarching factors that impinge on and shape clients' behavioural intentions towards service providers have not been given the necessary attention they deserve. Objectives:...

Persistent link: https://www.econbiz.de/10012157801

Customer responses to service providers' touch : a meta-analysis

Saleh, Amin; Zmich, Louis J.; Babin, Barry J.; Darrat, … - In: Journal of business research : JBR 166 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014380328

Negative emotions, value and relationships : differences between women and men

Babin, Barry J.; Griffin, Mitch; Borges, Adilson; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 471-478

Persistent link: https://www.econbiz.de/10009768989

How quality, value, image, and satisfaction create loyalty at a Chinese telecom

Lai, Fujun; Griffin, Mitch; Babin, Barry J. - In: Journal of business research : JBR 62 (2009) 10, pp. 980-986

Persistent link: https://www.econbiz.de/10003887607

Managing service recovery experience : effects of the forgiveness for older consumers

Babin, Barry J.; Zhuang, Weiling; Borges, Adilson - In: Journal of retailing and consumer services 58 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012430649