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Linking the hierarchical service quality model to customer satisfaction and loyalty
Leisen Pollack, Birgit - In: The journal of services marketing 23 (2009) 1, pp. 42-50
Persistent link: https://www.econbiz.de/10009525774
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Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit - In: Services marketing quarterly 36 (2015) 4, pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
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Mechanism connecting environmental friendliness to service loyalty : the role of positive customer emotions and satisfaction
Pollack, Birgit Leisen - In: Services marketing quarterly 40 (2019) 2, pp. 157-171
Persistent link: https://www.econbiz.de/10012179169
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Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit; Alexandrov, Aliosha - In: The journal of services marketing 27 (2013) 2, pp. 118-129
Persistent link: https://www.econbiz.de/10009747187