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Does ethnic/cultural dissimilarity affect perceptions of service quality?
Etgar, Michael; Fuchs, Galia - In: Services marketing quarterly 32 (2011) 2, pp. 113-128
Persistent link: https://www.econbiz.de/10009126362
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Why and how service quality perceptions impact consumer responses
Etgar, Michael; Fuchs, Galia - In: Managing service quality : MSQ ; an international journal 19 (2009) 4, pp. 474-485
Persistent link: https://www.econbiz.de/10009525073
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The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham; Ozturk, Ahmet Bulent; Hacikara, Ahmet; … - In: International journal of hospitality management 117 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
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The flight experiences of people with disabilities : an exploratory study
Poria, Yaniv; Reichel, Arie; Brandt, Yael - In: Journal of travel research : a quarterly publication of … 49 (2010/11) 2, pp. 216-227
Persistent link: https://www.econbiz.de/10003978731