Similar Search Results

Impact of high-performance work practices on efficiency and effectiveness of multispecialty healthcare service delivery in an emerging economy : role of relational coordination

Thirupathi, Kamatchi; Roy, Sudipendra Nath; … - In: IEEE transactions on engineering management : EM 70 (2023) 8, pp. 2656-2667

Persistent link: https://www.econbiz.de/10014364615

Innovative service satisfaction and customer promotion behaviour in the Chinese budget hotel : an empirical study

Subramanian, Nachiappan; Gunasekaran, Angappa; Gao, Yanan - In: International journal of production economics 171 (2016), pp. 201-210

Persistent link: https://www.econbiz.de/10011437316

An innovative framework for performance analysis of members of supply chains

Chithambaranathan, P.; Subramanian, Nachiappan; … - In: Benchmarking : an international journal ; BIJ 22 (2015) 2, pp. 309-334

Persistent link: https://www.econbiz.de/10011279597

Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant

Ramanathan, Ramakrishnan; Di, Yun; Ramanathan, Usha - In: Benchmarking: An International Journal 23 (2016) 2, pp. 469-486

Purpose – In service sector, measuring quality of services is generally acknowledged to be difficult as it involves many psychological features. Hence, identifying the determinants of service quality and linkages with customer satisfaction is a challenging research topic. In this study, the...

Persistent link: https://www.econbiz.de/10014683746

Measuring Service Quality using SERVQUAL and AHP : an application to a Chinese IT company and comparison

Zhu, Ji Cheng; Ramanathan, Ramakrishnan; Ramanathan, Usha - In: International journal of services and operations management 8 (2011) 4, pp. 418-432

Persistent link: https://www.econbiz.de/10009153479

Comparing perceived and expected service using an AHP model : an application to measure service quality of a company engaged in pharmaceutical distribution

Ramanathan, Ramakrishnan; Karpuzcu, Harika - In: Opsearch : journal of the Operational Research Society … 48 (2011) 2, pp. 136-152

Persistent link: https://www.econbiz.de/10009310943

Retail service quality, corporate image and behavioural intentions : the mediating effects of customer satisfaction

Yu, Wantao; Ramanathan, Ramakrishnan - In: The international review of retail, distribution and … 22 (2012) 5, pp. 485-505

Persistent link: https://www.econbiz.de/10009690953

Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings

Ramanathan, Usha; Ramanathan, Ramakrishnan - In: The journal of services marketing 27 (2013) 5, pp. 404-415

Persistent link: https://www.econbiz.de/10010127928

Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant

Ramanathan, Ramakrishnan; Di, Yun; Ramanathan, Usha - In: Benchmarking : an international journal ; BIJ 23 (2016) 2, pp. 469-486

Persistent link: https://www.econbiz.de/10011555037