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~subject:"Service quality"
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Service quality
Services
34
Dienstleistung
32
Beziehungsmarketing
28
Kundenintegration
28
Relationship marketing
28
Customer integration
27
Service-dominant logic
27
Dienstleistungsqualität
26
Dienstleistungssektor
26
Service industry
26
Innovation
25
Service-Dominant Logic
24
Sweden
23
Schweden
22
Betriebliche Wertschöpfung
21
Value creation
21
Customer satisfaction
20
Consumer behaviour
19
Service innovation
19
Kundenzufriedenheit
18
Konsumentenverhalten
15
Dienstleistungsinnovation
14
Innovationsmanagement
14
Dienstleistungsmarketing
13
Innovation management
12
Services marketing
12
Customer experience
10
Nachhaltige Entwicklung
10
Sustainable development
10
Theorie
10
Theory
10
Dienstleistungsmanagement
9
Lieferantenmanagement
9
Organisatorischer Wandel
9
Organizational change
9
Service management
9
Supplier relationship management
9
Beschwerdemanagement
7
Business services
7
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24
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English
26
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Edvardsson, Bo
23
Tronvoll, Bård
7
Friman, Margareta
5
Pareigis, Jörg
3
Arsenovic, Jasenko
2
Enquist, Bo
2
Fellesson, Markus
2
Gebauer, Heiko
2
Molander, Sofia
2
Otterbring, Tobias
2
Slåtten, Terje
2
Svari, Sander
2
Svensson, Göran
2
Walter, Ute
2
Xu, Yingzi
2
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bjurko, Margareta
1
Bowen, David E.
1
Brown, Stephen Walter
1
Chase, Richard B.
1
Contreras Ramirez, Germán
1
De Keyser, Arne
1
Di Pietro, Laura
1
Echeverri, Per
1
Fisk, Raymond P.
1
Gruber, Thorsten
1
Grönroos, Christian
1
Guo, Lei
1
Höykinpuro, Ritva
1
Marshall, Roger
1
Olsson, Lars E.
1
Paiola, Marco
1
Parasuraman, A.
1
Rajagopal, Saisudha
1
Renzi, Maria Francesca
1
Roos, Inger
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1
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QUIS <13, 2013, Karlstad>
1
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Journal of service management
7
International journal of quality and service sciences
3
Managing service quality : MSQ ; an international journal
3
Journal of retailing and consumer services
2
Journal of business research : JBR
1
Journal of nonprofit & public sector marketing
1
Marketing letters : a journal of research in marketing
1
Scandinavian journal of management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
Springer eBook Collection
1
The journal of services marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Transport reviews : TR
1
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ECONIS (ZBW)
26
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1
Measuring service experience : applying the satisfaction with travel scale in public transport
Olsson, Lars E.
;
Friman, Margareta
;
Pareigis, Jörg
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 413-418
Persistent link: https://www.econbiz.de/10009571283
Saved in:
2
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009012257
Saved in:
3
Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
Saved in:
4
Service quality grounded in customer experiences, affect and relationships
Edvardsson, Bo
;
Friman, Margareta
;
Roos, Inger
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 271-285)
.
2007
Persistent link: https://www.econbiz.de/10003595978
Saved in:
5
Market orientation in public transport research : a review
Molander, Sofia
;
Fellesson, Markus
;
Friman, Margareta
; …
- In:
Transport reviews : TR
32
(
2012
)
2
,
pp. 155-180
Persistent link: https://www.econbiz.de/10009509165
Saved in:
6
Market orientation in public service : a comparison between buyers and providers
Molander, Sofia
;
Fellesson, Markus
;
Friman, Margareta
- In:
Journal of nonprofit & public sector marketing
30
(
2018
)
1
,
pp. 74-94
Persistent link: https://www.econbiz.de/10011847867
Saved in:
7
Therapeutic servicescapes : restorative and relational resources in service settings
Rosenbaum, Mark S.
;
Friman, Margareta
;
Contreras …
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012268821
Saved in:
8
Criticality of critical incidents in customer relationships
Edvardsson, Bo
;
Strandvik, Tore
- In:
Service quality and management
,
(pp. 89-110)
.
1999
Persistent link: https://www.econbiz.de/10001407684
Saved in:
9
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
10
Drivers of customers' service experiences : a study in the restaurant industry
Walter, Ute
;
Edvardsson, Bo
;
Öström, Åsa
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 236-258
Persistent link: https://www.econbiz.de/10003980791
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