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Service quality
Consumer behaviour
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Social marketing
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28
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22
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22
Dienstleistungsqualität
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Russell-Bennett, Rebekah
15
Previte, Josephine
3
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2
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2
Tombs, Alastair
2
Badejo, Foluké Abigail
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1
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1
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The journal of services marketing
4
Health marketing quarterly
3
Journal of business research : JBR
3
The service industries journal
2
Australasian marketing journal
1
Functionality, intentionality and morality
1
Journal of marketing management : MM
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ECONIS (ZBW)
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1
Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
2
The role of emotional value for reading and giving eWOM in altruistic services
Previte, Josephine
;
Russell-Bennett, Rebekah
;
Mulcahy, Rory
- In:
Journal of business research : JBR
99
(
2019
),
pp. 157-166
Persistent link: https://www.econbiz.de/10012023590
Saved in:
3
The Collaborative Service Design Playbook to plan, design, and implement sustainable health services for impact
Parkinson, Joy
;
Clark, Kristen
;
McIntosh, Tegan
- In:
Health marketing quarterly
41
(
2024
)
1
,
pp. 11-32
Persistent link: https://www.econbiz.de/10014575142
Saved in:
4
Commentary: the moral limits of service markets : just because we can, should we?
Raciti, Maria
;
Badejo, Foluké Abigail
;
Previte, Josephine
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 89-96
Persistent link: https://www.econbiz.de/10013407393
Saved in:
5
Blended human-technology service realities in healthcare
Dodds, Sarah
;
Russell-Bennett, Rebekah
;
Chen, Tom
; …
- In:
Journal of service theory and practice
32
(
2022
)
1
,
pp. 75-99
Persistent link: https://www.econbiz.de/10012879151
Saved in:
6
The physical frictionless experience : a slippery slope for experience memorability of retail services?
Phillips, Chelsea
;
Russell-Bennett, Rebekah
; …
- In:
The service industries journal
44
(
2024
)
13/14
,
pp. 919-948
Persistent link: https://www.econbiz.de/10015194224
Saved in:
7
Patient influences on satisfaction and loyalty for GP services
Rundle-Thiele, Sharyn
;
Russell-Bennett, Rebekah
- In:
Health marketing quarterly
27
(
2010/11
)
2
,
pp. 195-214
Persistent link: https://www.econbiz.de/10003985111
Saved in:
8
Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
Saved in:
9
Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour
Greer, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 257-267
Persistent link: https://www.econbiz.de/10010427954
Saved in:
10
The role of affect in consumer evaluation of health care services
Ng, Sandy
;
Russell-Bennett, Rebekah
- In:
Health marketing quarterly
32
(
2015
)
1
,
pp. 31-47
Persistent link: https://www.econbiz.de/10011289343
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