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Do online services contribute to establishing brand equity within the retail banking context?
Al-Hawari, Mohd Ahmad - In: Journal of relationship marketing : innovations & … 10 (2011) 3, pp. 145-166
Persistent link: https://www.econbiz.de/10009356128
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Automated service quality as a predictor of customers' commitment : a practical study within the UAE retail banking context
Al-Hawari, Mohd Ahmad - In: Asia Pacific journal of marketing and logistics 23 (2011) 3, pp. 346-366
Persistent link: https://www.econbiz.de/10009269525
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What hooks customers into using online reservation portals : a multichannel perspective
Al-Hawari, Mohd Ahmad - In: International journal of electronic customer … 7 (2013) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10009783144
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How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad - In: The international journal of bank marketing : IJBM 33 (2015) 1, pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
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Employees or technology-based services : a practical study of predicting brand equity within the UAE retail banking context
Al-Hawari, Mohd Ahmad; Al-Hawari, Maen Ahmad - In: International journal of services and operations management 14 (2013) 3, pp. 298-320
Persistent link: https://www.econbiz.de/10009720979
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Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad; Bani-Melhem, Shaker; Quratulain, … - In: Journal of business and psychology 35 (2020) 2, pp. 223-240
Persistent link: https://www.econbiz.de/10012226862