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~subject:"Service quality"
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Service quality
Sweden
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Quality management
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9
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Performance-Messung
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quality management
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Produktqualität
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Elg, Mattias
9
Witell, Lars
4
Engström, Jon
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Gremyr, Ida
3
Martin, Jason
2
Poksinska, Bozena
2
Anderson, Laurel
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Dahlgaard-Park, Su Mi
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Fundin, Anders
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Helkkula, Anu
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Hellström, Andreas
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Hogan, Suellen J.
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International journal of quality and service sciences
2
Journal of service management
2
International journal of productivity and quality management : IJPQM
1
The journal of services marketing
1
Total quality management & business excellence
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias
;
Witell, Lars
;
Poksinska, Bozena
; …
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
Saved in:
2
Co-creation and learning in health-care service development
Elg, Mattias
;
Engström, Jon
;
Witell, Lars
;
Poksinska, …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 328-343
Persistent link: https://www.econbiz.de/10009619170
Saved in:
3
Quality assurance of information in performance measurement systems
Elg, Mattias
;
Fundin, Anders
- In:
International journal of productivity and quality …
10
(
2012
)
4
,
pp. 514-530
Persistent link: https://www.econbiz.de/10009659792
Saved in:
4
A development view on implementation of quality management concepts
Gremyr, Ida
;
Elg, Mattias
- In:
International journal of quality and service sciences
6
(
2014
)
2/3
,
pp. 143-154
Persistent link: https://www.econbiz.de/10010404665
Saved in:
5
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
6
Public quality - for whom and how? : integrating public core values with quality management
Elg, Mattias
;
Wihlborg, Elin
;
Örnerheim, Mattias
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 379-389
Persistent link: https://www.econbiz.de/10011723632
Saved in:
7
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
8
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
9
The many meanings of quality : towards a definition in support of sustainable operations
Martin, Jason
;
Elg, Mattias
;
Gremyr, Ida
-
2025
Persistent link: https://www.econbiz.de/10015338570
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