Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Sensitivity analysis and ranki...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Data envelopment analysis
21
Data-Envelopment-Analyse
21
Performance measurement
21
Performance-Messung
21
Iran
14
AHP-Verfahren
13
AHP approach
12
Dienstleistungsqualität
11
DEA
9
Multi-criteria analysis
9
Multikriterielle Entscheidungsanalyse
9
data envelopment analysis
9
Customer satisfaction
8
Erfolgsfaktor
7
Fuzzy sets
7
Fuzzy-Set-Theorie
7
Hotellerie
7
Knowledge management
7
Ranking-Verfahren
7
Success factor
7
critical success factors
7
CSFs
6
Efficiency
6
Hotel industry
6
Kundenzufriedenheit
6
Prioritization
6
Quality management
6
Qualitätsmanagement
6
Ranking method
6
TOPSIS
6
Wissensmanagement
6
Bank
5
Data envelopment analysis (DEA)
5
Theorie
5
Theory
5
Analytic network process (ANP)
4
Effizienz
4
Hotel
4
Human capital
4
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Case study
2
Fallstudie
2
Language
All
English
10
Author
All
Shirouyehzad, Hadi
9
Dabestani, Reza
7
Shahin, Arash
6
Saljoughian, Mohammad
3
Aryanezhad, Mir-Bahador
2
Lotfi, Farhad Hosseinzadeh
2
Arabzad, S. Mohammad
1
Javaheri, Ali
1
Jouzdani, Javid
1
Lofti, Farhad Hosseinzadeh
1
Maaroufi, Niloufar
1
Mehrparvar, Elham
1
Tavakoli, Mohammad Mahdi
1
Tavakoli, Mohammad Mehdi
1
more ...
less ...
Published in...
All
International journal of productivity and quality management : IJPQM
3
International journal of services and operations management
3
International journal of quality & reliability management
2
International journal of services, economics and management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Ranking the branches of a private bank through the service quality gap approach and by using multi criteria decision making
Tavakoli, Mohammad Mehdi
;
Shirouyehzad, Hadi
- In:
International journal of productivity and quality …
12
(
2013
)
3
,
pp. 327-344
Persistent link: https://www.econbiz.de/10009788052
Saved in:
2
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
Saved in:
3
Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
Tavakoli, Mohammad Mahdi
;
Shirouyehzad, Hadi
; …
- In:
International journal of services and operations management
16
(
2013
)
4
,
pp. 427-442
Persistent link: https://www.econbiz.de/10010354436
Saved in:
4
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
5
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
Saved in:
6
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
7
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
8
Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
9
Prioritisation of departments based on service quality dimensions in Isfahan Steel Company : a multiple criteria decision making approach
Shahin, Arash
;
Mehrparvar, Elham
;
Shirouyehzad, Hadi
- In:
International journal of productivity and quality …
11
(
2013
)
1
,
pp. 116-130
Persistent link: https://www.econbiz.de/10009704265
Saved in:
10
Identification, ranking and clustering of electronic banking services based on customer satisfaction : case study in bank industry
Jouzdani, Javid
;
Shirouyehzad, Hadi
;
Maaroufi, Niloufar
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 167-190
Persistent link: https://www.econbiz.de/10012285571
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
