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~subject:"Service quality"
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Service quality
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Benchmarking : an international journal
1
Journal of electronic commerce research : JECR
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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ECONIS (ZBW)
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An integrative approach to understanding customer satisfaction with e-service of online stores
Hung, Shin-yuan
;
Chen, Charlie C.
;
Huang, Ning-hung
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 40-57
Persistent link: https://www.econbiz.de/10010348262
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2
How customer satisfaction drivers in online reviews of food trucks and quick service restaurants differ : proposing the concept of anticipation
Gruss, Richard
;
Quesenberry, Jessie
;
Kim, Eojina
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
7
,
pp. 1238-1252
Persistent link: https://www.econbiz.de/10015192480
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3
Evaluation of passengers' expectations and satisfaction in the airline industry : an empirical performance analysis of online reviews
Dike, Somtochukwu Emmanuel
;
Davis, Zachary
;
Abrahams, Alan
- In:
Benchmarking : an international journal
31
(
2024
)
2
,
pp. 611-639
Persistent link: https://www.econbiz.de/10014503126
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