Previous studies have demonstrated how Europeans perceive service robots, but there is a lack of empirical evidence for the same in Asians, particularly from cross-national studies with a substantial sample size. In this study, we adopt a transdiagnostic approach and analyse the disorder caused...

Purpose The purpose of this research is to empirically examine the critical factors that are influencing international students’ perception in the selection of a destination for education tourism. Design/methodology/approach This research seeks to develop a comprehensive framework embedded...

Purpose – Based upon an extended SERVQUAL model, this paper attempts to measure and compare the service quality between conventional and Islamic banks in Malaysia. Design/methodology/approach – A new dimension, i.e. convenience was added to the existing SERVQUAL model of five dimensions....